TecnoAir Tokyo Freestanding Bioethanol Eco Fireplace

This product is delivered for free to customers in England and can take between 5 – 10 working days. At peak season this timescale can be longer.

Please be aware that we currently cannot arrange for free delivery of this product to the following postcodes: AB, FK, HS, IV, KA, KW, PA, PH, ZE, LL58-LL78, IM, TR, BT, PO30-41.

Under UK law you have a legal right, under the Consumer Contracts Regulations June 2014, to cancel your order within fourteen (14) days following your receipt of the goods. Refunds for orders cancelled under the provisions of the Consumer Contracts Regulations will be processed in accordance with your legal rights.

Under the Consumer Contracts Regulations June 2014 you have a duty to take reasonable care of Products whilst they are in your possession. You will receive a full refund of the purchase price of the Products.

If you are returning the item under your 14 day right to cancel, then a collection charge will be applied unless you pay for returning the item. This will vary depending on the item and the initial cost of delivery, so could range between £10 – £100.  The item must be in ‘as new’ condition in full packaging, unopened.

If you wish to return your item you can do so by the following method:

Contact our Customer Services team on hello@gardenleisureshop.co.uk who will be able to arrange a collection for your item. Please ensure that you provide your order number when contacting customer services.

If you are not at home when we try to collect we reserve the right to deduct from your refund or charge your credit card the direct costs to us of the failed return in accordance with the Consumer Protection (Distance Selling) Regulations 2000.