Our refund and returns policy lasts 28 days. If 28 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. The cost of returning items is the responsibility of the customer; this includes very large items such as sofa’s and garden furniture.

Under UK law you have a legal right, under the Consumer Contracts Regulations June 2014, to cancel your order within fourteen (14) days following your receipt of the goods. Refunds for orders cancelled under the provisions of the Consumer Contracts Regulations will be processed in accordance with your legal rights.

Under the Consumer Contracts Regulations June 2014 you have a duty to take reasonable care of Products whilst they are in your possession. You will receive a full refund of the purchase price of the Products.

If you are returning the item under your 14 day right to cancel, then a collection charge will be applied unless you pay for returning the item. This will vary depending on the item and the initial cost of delivery, so could range between £10 – £100.  The item must be in ‘as new’ condition in full packaging, unopened.

If you wish to return your item you can do so by the following method:

Contact our Customer Services team on hello@gardenleisureshop.co.uk who will be able to arrange a collection for your item. Please ensure that you provide your order number when contacting customer services.

If you are not at home when we try to collect we reserve the right to deduct from your refund or charge your credit card the direct costs to us of the failed return in accordance with the Consumer Protection (Distance Selling) Regulations 2000.

1. You’ve decided to change or cancel your order

Contact our Customer Service team. We’ll need the order number and the date you made the order. If your products have already been delivered, you should follow our returns policy below.

2. You’ve received the product but it isn’t the right one, isn’t working correctly, has missing parts, is visibly damaged or deformed

We replace all incorrect items, and missing or broken parts free of charge. In the case of a broken items or part please email us with the model and order date plus photographs of the damage we’ll send your replacement. All products for return must be unused and still have their original packaging.

3. You want to return an unwanted item

You can return unwanted stuff provided it is unopened, unused and still in the original packaging. You should let us know you’d like to return it within 28 days of receiving it.
If you return an item without these requirements, we will send it back to you and refuse a refund. If you meet all of the requirements, we’ll refund you. Bear in mind you’ll be responsible for the return delivery charges.

4. You refuse the delivery and your order comes back to us

We will issue a refund minus a 10% restocking fee and our cost for delivery and handling. If the item is damaged during delivery we can’t refund you until the insurance claim process is complete, after which we’ll refund you the same amount we received from the delivery company, minus their shipment charges to get the item to you and back to

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@gardenleisureshop.co.uk.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: Sequoia, Cooksbridge, BN84SP.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at hello@gardenleisureshop.co.uk for questions related to refunds and returns.