Delivery Policy

We provide FREE mainland UK delivery on absolutely everything (Excluding northern parts of Scotland). There are no hidden charges – you simply pay what you see on the product page. The only exceptions are customers living in the Scottish Highlands.

Delivery timescales

You can expect to receive your chiminea typically within 5 – 15 working days of ordering. During peak periods (April-June) this may take longer but we aim to get your goods to you as quickly as possible. As long as you provide your email and mobile details when you place your order you will receive an advanced notice from the courier (typically TNT, DPD or MXL) with details of when your item/s will arrive.

No signature necessary

If you are out when delivery is attempted – and you are happy to do so – you can leave a signed & dated note for the courier with instruction as to where to leave your item/s. Simply pop a note into an envelope with “to the courier” written on it and leave it somewhere visible when delivery is attempted. The courier can use this as authorised instruction. And don’t worry if there is an issue with breakage/damage etc from transit we will arrange a replacement to be sent out.

Deliveries to Scotland

The Scottish postcodes excluded from our free delivery offer are:

• AB, IV – all postcodes
• DD, PH1-7, PH14
• KW1 – 14
• PA34 -35 and 37 -39
• PH19 – 26, 30 – 40, 41 and 49 – 50

• all KW15 and ZE1

Deliveries to Northern Ireland, Eire, the Islands and international destinations

Unfortunately we cannot currently deliver outside of the UK mainland. All orders placed outside the mainland will be cancelled and a full refund issued.